Support Guide

Read and follow the instruction on this page to quickly solve any Oxygen Pools system issues.

Is the generator unit mounted on the wall?*

Is the green light lit on the bottom of the generator?* If NO and the unit is less than 1 year old click here for the Warranty Claim Form. If NO and the Unit is more than 1-year-old click here for the limited lifetime warranty replacement .
Are there a good amount of champagne bubbles coming from the pool return?*
How many scoops of Formula O do you add weekly?*

Have you added more than your weekly dose of Formula O?*

If you added more than your weekly dose of Formula O, how much?

How many gallons are in your pool?*

Don't know how many gallons? Click Here for Pool Gallon Calculator

How many hours a day are you running your generator?*

Have you added peroxide to the water?*

If you have added peroxide, how much?

What are your peroxide, pH, Alk, Copper, Phosphates, and Total Hardness readings? Take a sample to the local pool store and upload an image of the read-out.*

Is the water green from algae or is the water green without any algae present? Upload an image of your water.*

Upload a copy of your purchase receipt

Additional comments:

Your Name*

Address*

City*

State*

Zip*

Email*

Phone*

Fields with * are required

If the green light is not lit when plugged in the unit is malfunctioning and needs to be replaced. Units older than one year qualify for a discounted replacement under the limited lifetime warranty. Click here to order . Units less than one year old can fill out a Warranty Claim Form here